To place an order, simply browse our website and add the desired items to your shopping cart. Once you’re ready, proceed to the checkout page, where you can review your order and provide the necessary shipping and payment information. Click “Place Order” to complete the process.

At Prime Collective, we typically allow the use of only one promotion code per order. During the checkout process, you’ll have the opportunity to enter a valid promotion code in the designated field. If you have multiple promotion codes, we recommend choosing the one that offers the best value or discount for your specific order. Please note that certain promotions may have specific terms and conditions, and they cannot be combined with other offers or promotion codes. If you have any questions or need further clarification, feel free to reach out to our customer support team.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the shipping carrier’s website to monitor the progress of your delivery.

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return the item(s) within 30 days from the date of delivery. Please ensure the item is unused, unwashed, and in its original condition with all tags attached. Note that return shipping costs are the responsibility of the customer. Returns will be refunded in the form of store credit.

If you receive a defective or damaged item, please contact our customer support team immediately. We will assist you in resolving the issue and provide a suitable solution, such as a replacement or refund.