Refund and Returns Policy
At Prime Collective, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process. Here are the details:
- Returns: You have 30 days from the date of delivery to return any item purchased from Prime Collective. Please ensure that the item is unused, unwashed, and in its original condition with all tags attached.
- Shipping: Kindly note that the shipping costs for returns will be the responsibility of the customer. We recommend using a trackable shipping method to ensure safe delivery.
- Store Credit: Upon receipt and inspection of the returned item, we will issue store credit for the purchase price, excluding the original shipping charges. This store credit can be used for future purchases on our website.
- Process: To initiate a return, please contact our customer support team at [email protected] or through our contact form on the website. Provide your order details and reason for the return, and we will guide you through the process.
- Exclusions: Please note that certain items, such as intimate apparel, swimwear, and final sale items, are not eligible for return. Additionally, any item that does not meet our return policy criteria will not be accepted.
- Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work swiftly to resolve the issue and provide a suitable solution.
At Prime Collective, we strive to deliver exceptional customer service and ensure that your shopping experience is seamless. If you have any further questions or concerns regarding our refund and returns policy, please don’t hesitate to reach out. We’re here to assist you every step of the way.
